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145 Customer Service courses in UK

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QUALIFICATION

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Qualification Explained

No qualification

This means that the course doesn't come with any kind of qualification. You might do it for the experience or just to learn a skill

Certificate of attendance/completion/achievement (no assessment element)

This means you'll get a certificate at the end to prove you've completed the course. You won't have to do any exams, you'll just be given something to show you turned up and learnt something

Functional Skill

The Functional Skill qualification is awarded to people who have completed a course that shows them how to apply maths and/or English to real life situations. You will be assessed in order to achieve this

Basic skill

This essentially means you'll come away with a basic ability at literacy and numeracy. These qualifications and courses are often for adults who didn't reach a high enough level in these in school

Pre-apprenticeship at Level 1

Pre-apprenticeship courses are aimed at getting you ready to do an apprenticeship. If you hold one of these qualifications, it will help you take the next step when you're ready

NVQ Level 1 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 1 NVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

SVQ Level 1 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 1 SVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

Scottish National Qualification - Standard Grade

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most basic level of National you can do

Scottish National Qualification - Access 3

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most next level up from the most basic level of National qualification you can do

Scottish National Qualification - Intermediate 1-2

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'intermediate' level of National you can do

GCSE or equivalent

GCSE stands for General Certificate of Secondary Education and sit at levels 1 and 2 on the QCF. This means they give you a grounding in a subject that will prepare you for further education or work

Welsh Baccalaureate Diploma

Delivered by course providers in Wales, this qualification is at the same level as GCSEs and often chosen as an alternative

Vocational related qualification (VRQ)

This term encompasses any qualification that you can achieve that will be focused on preparing you for a specific workplace

Young Apprenticeship/Apprenticeship at Level 2

Intermediate apprenticeships are the equivalent to GCSEs grades A* to C. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

First Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to GCSEs

NVQ Level 2 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 2 NVQs will require you have some knowledge in the subject and will take basic skills a little further. They're equivalent to GCSEs grades A*-C

SVQ Level 2 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ Level 2 build on the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades A*-C

Advanced Apprenticeship at Level 3

Advanced apprenticeships are the equivalent to A Levels. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

GCE AS Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

GCE A Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

International Baccalaureate Diploma

This qualification is recognised worldwide and is equivalent to GCSEs. It covers a range of subjects

National Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to A Levels

NVQ Level 3 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 3 NVQs will require you have some knowledge in the subject and will take your learning to a higher level. They're equivalent to A Levels

SVQ Level 3 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. They're equivalent to A Levels

Scottish National Qualification - Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'higher' level of National qualification you can do

Scottish National Qualification - Advanced Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'advanced higher' level of National qualification you can do

Access to Higher Education

This is a qualification aimed at preparing you for university if you don't have the traditional A Level/GCSE level of study. Usually focused on a specific subject it will get you ready to take a degree in that area on finishing

Foundation Art and Design

This qualification is aimed at getting you ready to take a degree in a creative subject. It is equivalent to a foundation degree

NVQ Level 4 and relevant components

NVQ Level 4 and relevant components

SVQ Level 4 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 4 takes your learning to a much higher level. They're equivalent to undergraduate degrees

Higher Apprenticeship at Level 4

Higher apprenticeships are the equivalent to a foundation degree. They are workplace-based qualifications where you learn by doing (and get paid too!) and will only spend a short time in college

NVQ Level 5 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 5 NVQs are usually for experienced managers in the workplace. They're equivalent to undergraduate degrees

SVQ Level 5 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 5 SVQs take your learning to a much higher level - often for experienced managers. They're equivalent to undergraduate degrees

Nationally recognised qualification

This means the qualification you gain can be transferred to other locations in the UK and employers will be familiar with the level you've studied at

Professional or Industry Specific qualification

This term encompasses qualifications that you can use in the workplace of a particular industry. Usually awarded by professional and industry-based organisations, these qualifications will be familiar to employers in certain areas of work

Other External Awarded Qualification

This means the qualification is awarded by an external body. It may therefore include an assessed element

Course Provider Diploma/Certificate/Award (this must include an assessed element)

This means the qualification is awarded by the course provider but that you do get a real qualification at the end, it's just that they award it in-house. There will be an assessment to get this

FROM

£69.99

Duration: Variable

Level: Beginner

ONLINE

FROM

£69.99

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to... read more

FROM

£679

Duration: Variable

Level: Intermediate

ONLINE

FROM

£679

This course is designed to help you understand the core aspects of successful Retail Management, combined with a thorough understanding of... read more

FROM

£176

Duration: 9 weeks

WEEKEND

FROM

£176

This qualification will enable you to develop the skills required to deliver efficient and reliable customer service; City & Guilds Award in... read more

FROM

£170

Duration: 6 weeks

Level: Intermediate

PART TIME

FROM

£170

The course is designed for anyone interested in a career as Cabin Crew or working in the travel, tourism and hospitality industry. It is... read more

Instant Book
£299

FROM

£199

Duration: Variable

Level: Intermediate

ONLINE
£299

FROM

£199

The Global CERTIFICATE IN MANAGING CUSTOMER SERVICE is a comprehensive program designed to provide supervisors and managers with the knowledge,... read more

FROM

£149

Duration: 8 Hours

Level: Multiple levels

FULL TIME

FROM

£149

We are proud to say that this course is officially endorsed by the highly regarded Institute of Hospitality, making it the perfect choice for... read more

FROM

£143

Duration: 4 weeks

Level: Beginner

PART TIME DAY

FROM

£143

This course could lead to employment, self-employment or skills for future employment. This course is for those who would like to improve their... read more

FROM

£80

Duration: 3 days

FULL TIME

FROM

£80

Formerly ‘Customer Service Skills’, this course will look at the benefits of providing good customer service, the value of positive first... read more

£60

FROM

£39

Duration: Variable

Level: Multiple levels

ONLINE
£60

FROM

£39

The Customer Service training bundle is ideal within a business and retail environment. The certificate is immediately available upon... read more

This course might be free

Duration: 1 Year

Level: Advanced

FULL TIME

This course might be free

You will develop the skills to provide excellent customer service which can be applied to hundredsof job roles across different sectors. Good... read more

This course might be free

Duration: 24 months

Level: Advanced

FULL TIME

This course might be free

You will learn, develop and practice the skills required to supervise within a customer service environment which will include: Managing... read more

FROM

£2,450

Duration: 1 week

FULL TIME

FROM

£2,450

This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to... read more

Instant Book

FROM

£35

Duration: Variable

Level: Multiple levels

ONLINE

FROM

£35

Individuals build the skills required to deliver excellent customer service and build customer loyalty. This course series consists of the... read more

FROM

£1,265

Duration: Variable

Level: Advanced

ONLINE

FROM

£1,265

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the... read more

This course might be free

Duration: Variable

Level: Advanced

PERSONALISED

This course might be free

This course is ideal for anyone who works, or would like to work, in a customer-orientated environment such as call centres, retail outlets,... read more

FROM

£950

Duration: 24 hours

Level: Intermediate

PERSONALISED

FROM

£950

This programme will help participants develop the skills to drive customer excellence in their organisation. Participants will gain the ability... read more

FROM

£500

Duration: Variable

PERSONALISED

FROM

£500

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with... read more

Instant Book
£432

FROM

£345.60

Duration: 200 Hours

Level: Intermediate

ONLINE
£432

FROM

£345.60

The level 3 Customer Service Diploma is aimed at those who are working or looking to work in a customer service environment. This could be... read more

FROM

£10,000

Duration: 1 Year

Level: Intermediate

PART TIME DAY

FROM

£10,000

This programme is designed to provide the students with the knowledge and skills necessary to achieve the Certificate in Principles of Customer... read more

FROM

£150

Duration: 1 day

Level: Intermediate

FULL TIME

FROM

£150

The HABC Level 2 Award in Customer Services (QCF) has been accredited by the regulations of England, Wales and Northern Ireland (Welsh... read more

1 - 20 of 145 results