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77 Customer Service courses in UK

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Qualification Explained

No qualification

This means that the course doesn't come with any kind of qualification. You might do it for the experience or just to learn a skill

Certificate of attendance/completion/achievement (no assessment element)

This means you'll get a certificate at the end to prove you've completed the course. You won't have to do any exams, you'll just be given something to show you turned up and learnt something

Functional Skill

The Functional Skill qualification is awarded to people who have completed a course that shows them how to apply maths and/or English to real life situations. You will be assessed in order to achieve this

Basic skill

This essentially means you'll come away with a basic ability at literacy and numeracy. These qualifications and courses are often for adults who didn't reach a high enough level in these in school

Pre-apprenticeship at Level 1

Pre-apprenticeship courses are aimed at getting you ready to do an apprenticeship. If you hold one of these qualifications, it will help you take the next step when you're ready

NVQ Level 1 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 1 NVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

SVQ Level 1 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 1 SVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

Scottish National Qualification - Standard Grade

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most basic level of National you can do

Scottish National Qualification - Access 3

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most next level up from the most basic level of National qualification you can do

Scottish National Qualification - Intermediate 1-2

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'intermediate' level of National you can do

GCSE or equivalent

GCSE stands for General Certificate of Secondary Education and sit at levels 1 and 2 on the QCF. This means they give you a grounding in a subject that will prepare you for further education or work

Welsh Baccalaureate Diploma

Delivered by course providers in Wales, this qualification is at the same level as GCSEs and often chosen as an alternative

Vocational related qualification (VRQ)

This term encompasses any qualification that you can achieve that will be focused on preparing you for a specific workplace

Young Apprenticeship/Apprenticeship at Level 2

Intermediate apprenticeships are the equivalent to GCSEs grades A* to C. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

First Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to GCSEs

NVQ Level 2 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 2 NVQs will require you have some knowledge in the subject and will take basic skills a little further. They're equivalent to GCSEs grades A*-C

SVQ Level 2 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ Level 2 build on the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades A*-C

Advanced Apprenticeship at Level 3

Advanced apprenticeships are the equivalent to A Levels. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

GCE AS Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

GCE A Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

International Baccalaureate Diploma

This qualification is recognised worldwide and is equivalent to GCSEs. It covers a range of subjects

National Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to A Levels

NVQ Level 3 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 3 NVQs will require you have some knowledge in the subject and will take your learning to a higher level. They're equivalent to A Levels

SVQ Level 3 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. They're equivalent to A Levels

Scottish National Qualification - Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'higher' level of National qualification you can do

Scottish National Qualification - Advanced Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'advanced higher' level of National qualification you can do

Access to Higher Education

This is a qualification aimed at preparing you for university if you don't have the traditional A Level/GCSE level of study. Usually focused on a specific subject it will get you ready to take a degree in that area on finishing

Foundation Art and Design

This qualification is aimed at getting you ready to take a degree in a creative subject. It is equivalent to a foundation degree

NVQ Level 4 and relevant components

NVQ Level 4 and relevant components

SVQ Level 4 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 4 takes your learning to a much higher level. They're equivalent to undergraduate degrees

Higher Apprenticeship at Level 4

Higher apprenticeships are the equivalent to a foundation degree. They are workplace-based qualifications where you learn by doing (and get paid too!) and will only spend a short time in college

NVQ Level 5 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 5 NVQs are usually for experienced managers in the workplace. They're equivalent to undergraduate degrees

SVQ Level 5 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 5 SVQs take your learning to a much higher level - often for experienced managers. They're equivalent to undergraduate degrees

Nationally recognised qualification

This means the qualification you gain can be transferred to other locations in the UK and employers will be familiar with the level you've studied at

Professional or Industry Specific qualification

This term encompasses qualifications that you can use in the workplace of a particular industry. Usually awarded by professional and industry-based organisations, these qualifications will be familiar to employers in certain areas of work

Other External Awarded Qualification

This means the qualification is awarded by an external body. It may therefore include an assessed element

Course Provider Diploma/Certificate/Award (this must include an assessed element)

This means the qualification is awarded by the course provider but that you do get a real qualification at the end, it's just that they award it in-house. There will be an assessment to get this

QUALIFICATION

FROM

£175

Duration: 35 hours

Level: Beginner

PART TIME DAY

FROM

£175

This course is for people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide... read more

This course might be free

Duration: Variable

Level: Advanced

PERSONALISED

This course might be free

The Customer Service Apprenticeship caters for individuals who are working or considering working in a customer facing role to learn and develop... read more

This course might be free

Duration: Variable

Level: Intermediate

PERSONALISED

This course might be free

The Level 2 Apprenticeship is ideal for anyone who works, or would like to work, in a customer-orientated environment such as call centres,... read more

£1,188

FROM

£1,070

Duration: 14 hours

Level: Multiple levels

MULTIPLE STUDY MODE ONLINE
£1,188

FROM

£1,070

This course is designed for delegates looking to develop an in-depth knowledge and understanding of customer analytics and how to gain insight... read more

FROM

£49

Duration: Variable

Level: Intermediate

ONLINE

FROM

£49

The challenges of strategizing the conventional sales organization to meet the demands of new strategies and new types of business-to-business... read more

FROM

£49

Duration: Variable

ONLINE

FROM

£49

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about... read more

FROM

£795

Duration: Variable

PERSONALISED

FROM

£795

This enjoyable, interactive course has been designed to give employees a deep level of understanding and enhance their skills across the key... read more

FROM

£408

Duration: 200 Hours

Level: Intermediate

ONLINE

FROM

£408

The level 3 Customer Service Diploma is aimed at those who are working or looking to work in a customer service environment. This could be... read more

FROM

£238.80

Duration: 7 hours

FULL TIME

FROM

£238.80

COURSE OUTLINE Full details of modules and topics covered in this one-day course DURATION This is a one-day training course... read more

FROM

£691.20

Duration: 1 year

Level: Beginner

FULL TIME

FROM

£691.20

Foundation Learning courses are designed to give you the skills to progress to Level 2. This course is for students whose first language is not... read more

FROM

£134.10

Duration: 8 Hours

Level: Multiple levels

FULL TIME

FROM

£134.10

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known... read more

FROM

£2,575

Duration: 1 week

FULL TIME

FROM

£2,575

This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to... read more

FROM

£470

Duration: 1 day

Level: Advanced

FULL TIME

FROM

£470

In this course they study aboutt Strategic Customer Realationship Management. This course explains about the Customer portfolio management; How... read more

FROM

£270

Duration: 1 day

Level: Multiple levels

FULL TIME

FROM

£270

COURSE OUTLINE A Masterclass in Effective Sales Skills 1 Day Programme This intensive 1 day course aims to allow... read more

FROM

£468

Duration: 1 Day

Level: Beginner

FULL TIME

FROM

£468

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is... read more

FROM

£195

Duration: 6 weeks

Level: Intermediate

PART TIME

FROM

£195

The course is designed for anyone interested in a career as Cabin Crew or working in the travel, tourism and hospitality industry. It is... read more

FROM

£85

Duration: 0.5 days

PART TIME

FROM

£85

In this course, you will understand how to target your customers with the right message, at the right time in the right way and measure what is... read more

FROM

£450

Duration: Variable

Level: Advanced

ONLINE

FROM

£450

Mandatory units Introduction to Research and Academic Skills (10 credits) Introduction to the Business Environment (10 credits): ... read more

FROM

£1,411

Duration: 23 weeks

Level: Beginner

PART TIME DAY

FROM

£1,411

This course is specially designed for adults aged 19-24 learners with learning difficulties and / or disabilities. The aim of this course is for... read more

FROM

£724

Duration: 10 weeks

Level: Beginner

PART TIME DAY

FROM

£724

This course provides an introduction to the principles and standards of working in business administration for those new to the sector and to... read more

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