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Training Works (You'll be happy or we won't invoice you)

(5)

4 reviews
Reviews collected from Hotcourses group

Engaging staff and management training to help your people be more effective at work. You'll be happy, or we wont invoice you.

Overview

Overview

Training Works offers staff and management training to help your organisation become more effective.

Guarantee  With Training Works, you will be satisfied with our excellent training - or we won't invoice you.

Background  Training Works can help your staff and managers. We know the challenges that face staff, supervisors and managers on a daily basis.  We recognise that very often organisations will see the potential in a member of staff and promote them, without being able to give them the training and support they need to do a great job.

That's where Training Works comes in.  We offer outstanding training to give your teams the confidence, skills and knowledge to enhance your business and increase profits.

Free customer service guide  Also, do feel free to ask for your free copy of our customer service booklet.  We just need to know who and where to send it to and we'll pop it in the post..

Experience  Since 1998,Training Works has worked for large organisations like Pirelli, Sellafield, Newcastle University, The NHS, The Civil Service and Lucite International. We have also enjoyed helping many smaller and medium-sized organisations to improve their performance, through the performance of their people.

Testimonials  Here are just three of our hundreds of testimonials from happy customers:

1.  The training was excellent.  Completely relevant for our organisation.  The style was engaging and the materials were easy to understand.

Customer service skills (Mencap, Manchester)

2.  Marylou delivered a fantastic management course to our middle managers who found it interesting and engaging.  More importantly they learned skills that they could put into immediate use to offer a better service to our customers

What is management? (Yorkshire Water,Bradford)

3.  I just wanted to say thank you for the recent session in dealing with difficult issues.  I appreciate the changes you were able to make to the standard agenda and feel that these were extremely well covered in a short space of time.

My reception team thought it was excellent. 

Thanks again

Dealing with difficult situations (Parkside Medical Practice, Nottinghamshire)

Courses Offered:

  • Communication skills
  • Assertiveness at work
  • Customer care
  • Customer service
  • Dealing with difficult people and situations
  • Interpersonal skills
  • Letter and report writing skills
  • Presentation skills
  • Report writing skills
  • Selling skills
  • Teambuilding
  • Telephone skills
  • Writing effective emails
  • Having constructive conversations with your team
  • Induction training
  • How to run effective team meetings
  • Training and Coaching Skills
  • How to improve your rating on Trip Advisor
  • What is management?
  • Managing performance
  • Further management skills
  • Motivating your workforce
  • Managing performance,
  • and using appraisals
  • Mentoring Skills
  • Coaching for performance
  • Time management, planning and delegation
  • Appraisal skills (can be run over one or two days)

We're happy to you to help you decide the best way to move forward in terms of content, timings, dates, group sizes etc so do get in touch.

To find out more about how we can help you, call, text or email.  We'd love to help.

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Popular courses at TRAINING WORKS

Personalised

FROM

£500

Personalised

FROM

£500

Locations

Training Works

Jubilee House

Bolehill

MATLOCK

DERBYSHIRE

DE4 4GJ

Map

Nearest station

milesCromford

( 1.0 miles)

Chesham

( 64.6 miles)

About Training Works

About Training Works

If you're not satisfied with our excellent training - we won't invoice you.

What can we do for you?

We can deliver an enjoyable, flexible range of staff and management training to help your team do a great job at work.  Our courses include customer service, telephone skills, managing your team and appraisal skills - do see our courses list for more examples.

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The benefits to you

The benefits to you

If you're not satisfied with our excellent training - we won't invoice you.

Depending on which course you take, this training will:

  • Help staff to look after customers with warmth, to bring customers back to the business time and time again
  • Help you employ more confident, professional managers
  • Help your business to grow
  • Enable you to make more profit
  • Help provide such a good level of service that more new business comes in through word-of-mouth
  • Reduce mistakes
  • Help you understand what your customers want from your business in order to be very satisfied with your products and service
  • Increase the length of time employees, and their skills and knowledge stay with the business
  • Improve communication between colleagues
  • Help your team send out better emails and other written communication
  • Show you how to design working practices
  • Help you have happier, more productive staff
  • Encourage staff to take on more responsibility
  • Enable the business to grow without confusion
  • Help staff to sell more

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About our courses

About our courses

If you're not satisfied with our excellent training - we won't invoice you.

The training is very work based and will immediately give people skills so that they can be better at their jobs and represent their companies more professionally.

It is designed to increase effectiveness, improve communication, reduce mistakes and ultimately improve business results.

All sessions start off with an agenda so that delegates know what to expect from the day(s). The session then follows this agenda using a mixture of theory, discussion and practical exercises. By the end of the day, delegates will enjoy summary exercises which prove how much they have learned throughout the day.

Written feedback is always undertaken at the end of the day to make sure that delegates are satisfied and that a very high standard is always maintained.

Sessions are good fun and interactive, so staff will join in the discussions and exercises which will help them learn.

Small group sizes of 4 to 12 are usual, which makes the content easier to understand and encourages interaction.

If you would like us to, we can work with your team to design your own working practices. Whether this is the specific way you answer the phone or send well-written emails, we can help you design your own practices and then give your teams the skills to deliver them.

We can carry out the training at a venue and time to suit you.

Training Works has worked for large organisations like Pirelli, Sellafield, and Lucite International. We have also enjoyed helping many smaller and medium-sized organisations to improve their performance. Some of our satisfied clients include:

Solicitors, accountants, hotels, bike shops, charities, dental practices, wholesalers, tourist attractions, schools and colleges, councils, manufacturing, logistics, retail, financial services, nuclear power, water authorities and more.

To find out more about how we can help you - email us or contact us using the information on the contact page.

 

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Example Of Our Courses

Examples of our courses

Training Works can help your staff and managers. We know the challenges that face staff, supervisors and managers on a daily basis.  We recognise that the first step into management is often the biggest one people ever make.  Also, very often organisations will see the potential in a member of staff and promote them without being able to give them the training and support they need to do an excellent job.

That's where Training Works comes in.

We offer outstanding  training to give your teams the confidence, skills and knowledge to enhance your business and increase its profitability.

All of our courses are tailor-made and include the following (please press on the pink links to see an example agenda):

  • Appraisal skills
  • Assertiveness at work
  • Business writing
  • Coaching skills
  • Communicating well at work
  • Conflict management
  • Customer care
  • Customer service training
  • Dealing with difficult people and situations
  • Employee motivation
  • Further management skills
  • Interpersonal skills
  • Letter and report writing skills
  • Making meetings work
  • Management skills
  • Management workshops
  • Managing change
  • Managing customer care
  • Mentoring skills
  • Performance management
  • People management
  • Presentation skills
  • Report writing skills
  • Sales training
  • Supervisor training
  • Team-building
  • Telephone techniques
  • Time management, planning and delegation
  • Training the trainer
  • What is management?
  • Writing effective emails or letters

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Testimonials from happy customers

Testimonials from happy customers

"Everyone enjoyed the structured yet relaxed style of management training.  We covered managing meetings, managing your team and motivation and learned  lots of skills that we could start to use straight away." - Nicola Jones, Mencap (Golden Lane Housing)

"Marylou helped us with our apprenticeships and we really appreciated her organised, knowledgeable approach." - Pirelli, Carlisle

"Marylou designed and delivered our mentoring program in a really enjoyable and effective way.  Even some of the delegates who originally didn’t want to attend it enjoyed it and learned useful skills that they could use with their teams straight away." - Peter Richards, BAE (Submarine builders)

"The training was excellent.  Completely relevant for our organisation.  The style was engaging and the materials were easy to understand." - Training skills, Shredall, Nottingham

"Marylou delivered a fantastic customer service course to our front line staff who found it interesting and engaging.  More importantly they learned skills that they could put into immediate use to offer a better service to our customers." - Customer Service training, Glossop Cartons, Derbyshire

"I found Marylou’s presentation last night extremely engaging. I have a Business Degree from the best university in Canada where I was lectured by, amongst others, the Marketing Director for Gillette in North America. Similarly, having spent almost ten years at various Chambers, I thought that I was beyond engagement. It is no exaggeration to say that this presentation was ‘up there with them’.

Personable, appropriate, relevant, knowledgeable, credible and above all likeable, Marylou captivated the audience and me for over an hour and it certainly wouldn’t have been a hardship to stay for twice as long.

I think that it would be a good idea to use Training Works  again, for either events or Business Training, if possible." -  Tom Munro - Derbyshire and Nottinghamshire Chamber of Commerce

"This course was fun and informative.  The trainer was outstanding. Really practical and enjoyable.  I like the structure used and I now have no excuse not to tackle some of my team’s performance issues." - An introduction to Management, NHS "I feel much more equipped to deal with client issues. I can now take a structured approach to meetings, negotiation and sending professional emails – thank you Marylou" - Amanda Pearson, Yorkshire Water, Bradford

"I cannot recommend Marylou Booth highly enough. Her particular skill is in relaxing delegates and making sure they enjoy the process, but most importantly she helps people to improve the way they do their jobs" - David Ward, General Manager at Parripak (formerly Solway Veg Ltd), Gretna

"We engaged Marylou Booth from Training Works to help us design a staff and management training program. Shredall offers a confidential shredding and storage service for documents. We have grown rapidly and profitably and wanted to be able to train our staff and managers so we could continue this growth. Marylou has worked with the senior management team, line managers and their staff over a comprehensive range of subjects. They have found her style engaging and interactive. Feedback has been excellent and more importantly it has immediately helped us all to do our jobs better" - Lucy Shipley, Managing Director, Shredall Nottingham, UK

Rimilia provides automated finance solutions to clients like Avis, Canals & Rivers Trust and Santander. As a rapidly growing company we needed an experienced trainer to help our staff and managers develop their skills, knowledge and behaviours to support this growth. We choose Training Works because they have over twenty five years experience combined with an excellent reputation and results.

Together with Marylou Booth we designed a comprehensive training program which included: Communicating with clients, Assertiveness, Managing meetings, Customer care, Training and coaching skills and a full Senior Management Training program.

The confidential written and verbal feedback from the sessions has been excellent and we have seen immediate progression within our teams. Everyone enjoys and looks forward to the training sessions which are very interactive, highly engaging, informative and fun.

Marylou will continue to help us as we continue to develop our Management Team and support us into the future as we continue to grow profitably. Rimilia, Bromsgrove, UK

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We’ll come to you

We'll come to you

If you're not satisfied with our excellent training - we won't invoice you.

What can we do for you?

We can deliver an enjoyable, flexible range of staff and management training to help your team do a great job at work.  Our courses include customer service, telephone skills, managing your team and appraisal skills – do see our courses list for more examples.

We guarantee our work

Piece of mind and trust is vital, and we guarantee to do a great job for you.  If you’re not satisfied, you won’t be invoiced.  We’ve done some great work for Pirelli, The NHS, Mencap and lots of other small, medium and large businesses.  Do also take a look at our testimonials.

We can help you plan

We know what it’s like to organise training and we can offer you a speedy, cost effective route to organising your content, delegate numbers, groups, timings, venue and dates.  Call us to chat about this.  We’d love to help and to give you a free quote.

We’re fast and flexible

Training Works has been doing this since the 1990s so we’re good at putting training support together quickly.  We can usually offer you a solution within three weeks.

We’re great value

We know how important value for money is and 92% of our quotes include the cost of all the delegates, planning, preparation, design, delivery, training packs, feedback, full copy write of the materials, an electronic copy of the notes by request and all expenses.

We’ll come to you

We’re happy to train in any venue chosen by you.  Off site is usually best but if you’ve got great training rooms let us know.

PS

If you’d like a free copy of our customer service business guide – just ask

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Contact details

Contact details

If you're not satisfied with our excellent training - we wont invoice you.

For an initial consultation, advice, a chat over the phone, to request more information, or to arrange training, please contact us on:

Training Works

Head Office: The Stables, Crown Yard, Wirksworth.  Derbyshire. DE4 4ET

Also at: 163 Regent Farm Road, Gosforth, Newcastle upon Tyne. NE3 3HE

01629 824959 or mobile: 07967 703802

 

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