Floodlight uses cookies to ensure you get the best experience. Learn more GOT IT

> > >

Telephone Handling

Reception Academy


1 reviews
Reviews collected from IDP Connect


What will I learn?

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their telephone skills or planning to start a career in the hospitality industry.

The course is designed to teach handling telephone calls in a professional manner, based on standards set by five star Hotels. The course also features professional audio voiceovers which enable you to simultaneously read and listen to a native English speaker, further improving your English language skills.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The system also allows you to print material directly from the learning system.

Our online courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

Topics covered in the Telephone Handling Online Course:

• How to professionally answer the phone
• What brand standards to follow when answering the phone
• Putting guests on hold and getting them back again
• Transferring phone calls
• Introduced Transfer
• Blind Transfer
• How to handle difficult sittuations
• How to end a conversation

The cost of this course is:

Only £19.95

What do I need to know?

Access to a computer.

Course info


Certificate of Attendance/Completion/Achievement (no assessment element)

Study Hours

Variable - to suit the learner

Study mode




Total time for completion

30 days

Who runs this course?




95% of our students find employment after completing our 4 Week Hotel Receptionist & Opera V5 course. This is also the result of our connection to over 800 Hotels in and around London. Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. During these times in the Hospitality Industry it became apparent that the majority of applications coming through for Front office positions were rejected due to lack of experience. Whilst some applicants seemed to have the passion and desire to work in Hotels, lack of knowledge and skills would prevent them from getting to or passed the interview section. Even those with Hospitality Management Degrees

Three things to check before you take a course

Three things to check before you take a course

Great! You've found a course. Still have a few questions? Here are the top three things you should ask the course provider before booking:

  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

They'll also be able to help you with questions around payment plans, flexible learning, start dates and more.

Click the green 'GET COURSE INFO' button to get in touch with the them directly.

Other Business Telephone Techniques courses