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Receptionist & Front of House Management level 2 Diploma

eTrain London


What will I learn?

Do you already have some reception work experience under your belt and are keen to develop your professional skills? Or are you completely new to this important office role? Either way, this online course will teach you all you need to know to be the ultimate professional receptionist. Answering the phone and welcoming visitors are crucial roles in the receptionist’s repertoire, but these are just two of the many tasks he or she is required to carry out. Not only is a business’ receptionist the face of their organisation and the first person potential clients and customers come into contact with, he or she is also a crucial element in the effective running and internal communication within any organisation. Not only that, receptionists need to be calm and efficient when dealing with the different scenarios that can arise day-to-day. The 17 modules that make up this detailed course should take around ten hours to complete, meaning it’s easy to pick up your new skills around your existing work and family obligations. Go from reception novice to being the calm, friendly and professional face of any business with this easy-to-follow online course. Start by examining the role of a receptionist including an overview of duties, your professional image and how to deal with the fact that no two days are ever the same. Next, find out about the different types of receptionist including legal, medical and educational and what the differences between them are. Master the essentials of communication, including creating a good first impression, how to use communication to build trust and how to identify the customer’s needs. Find out how to practise good, professional telephone skills. Learn about sending formal and informal messages and the issues of confidentiality that may arise. Get to grips with the database management and booking and reservation procedures that may be part of your role as a receptionist. Learn about routine administrative procedures and developing efficient filing systems. Gain confidence with the security and health and safety in the workplace considerations that you will need to be aware of. Find out about confidentiality, including the data protection act and the consequences of confidentiality breaches. Learn about how to arrange a meeting including accommodation arrangements and how to take minutes efficiently. Learn the importance of organisational skills and good time management. Find out about how to use effective business communication. Learn about how technology is an essential component of reception work. Find out how to be a good team player. Learn how to maintain a professional and tidy reception appearance. Master how to become an indispensable receptionist and how to progress your career. Finally, sum up your learning and find out how to start your new career as a receptionist.

What do I need to know?


Awarding Body


Course info


Other external awarded qualification

Study Hours

Variable - to suit the learner

Study mode




Total time for completion

No time limit

Who runs this course?



With over 900 online courses to choose from we're sure you will find the right one. Most of our courses are Accredited and certified by the CPD. All our courses are online with dedicated tutors on hand to answer your queries and provide support throughout your learning. We've made our courses affordable for everyone as we believe that education shouldn't be out of anyone's reach. What's more we can offer you payment plans to suit your budget. We're so confident that you'll love our courses that we're offering a 30 day 100% money back guarantee if you are dissatisfied for any reason.  eTrain has been providing online courses for over 5 years. We do not cold call or try to bully any of our students into buying

Three things to check before you take a course

Three things to check before you take a course

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  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

They'll also be able to help you with questions around payment plans, flexible learning, start dates and more.

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