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Network testing and fault finding

PTT - Providers Of Telecoms Training


What will I learn?

This PTT online course explains the benefits and methods of following a structured approach to fault-finding, and describes the role of the various tests employed on Ethernet/IP networks and their use in fault finding and measuring network performance.

Topics covered include

  • the causes of frame loss, delay and jitter and their effects on multimedia services such as video streaming.
  • the various factors that influence the achievable data transfer rate over a network.
  • the benefits of a structured approach to fault-finding and the roles of information gathering, analysis, and testing hypotheses.
  • the benefits of testing at the different protocol layers in a certain sequence to locate a fault.
  • the use of software utilities such as Ping and Traceroute to locate faults.
  • the use of protocol analysers to monitor and analyse network traffic.
  • the use of specialised test equipment to assess the performance of, and find faults in, a network.

Throughout the course examples of locating network faults are described.

This course is ideal for those responsible for the maintenance of local and wide area networks.

What do I need to know?

To gain maximum benefit from this course you should already understand the principle of operation of ethernet networks. We recommend that you study the PTT course "Ethernet networks" before attempting this fault-finding course

Course info


Course Provider Diploma/Certificate/Award (this must include an assessed element)

Study Hours

Variable - to suit the learner

Study mode




Total time for completion

12 months

Who runs this course?



PTT – Providers of telecommunications training – is a specialist distance learning provider that focusses on telecommunications and Information communications technology (ICT). PTT’s extensive catalogue of online courses offer a valuable training and information resource for those joining the telecoms and ICT sectors as well as managers, technicians and engineers who need to keep up to date with the latest techniques and systems. Apart from standalone courses, PTT also offers online study programmes that reward successful participants with a certificate. PTT courses and study programmes are used throughout the world by major telecommunications and ICT organisations to train their staff as well as individuals wanting to

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