Floodlight uses cookies to ensure you get the best experience. Learn more GOT IT


ITIL® Intermediate Level - Planning, Protection and Optimisation



3 reviews
Reviews collected from IDP Connect


What will I learn?

The ITIL Planning, Protection and Optimisation course will teach you how to create and implement a reliable and stable IT infrastructure throughout your organisation. This course has a strong focus on the key ITIL processes as well as other factors within the capability stream.

During the ITIL Planning, Protection and Optimisation course, students will be taught how service management creates business value, the risk management process, key processes and the activities that are associated with them, considerations to be made towards technology and its implementation and continual process improvement.

The ITIL Planning, Protection and Optimisation course follows the following syllabus:

  • Module 1 – Introduction to Planning, Protection and Optimisation
  • Module 2 – Capacity Management
  • Module 3 – Availability Management
  • Module 4 – IT Service Continuity Management
  • Module 5 – Information Security Management
  • Module 6 – Demand Management
  • Module 7 – PPO Roles and Responsibilities
  • Module 8 – Technology and Implementation Considerations
  • Module 9 - Exam Preparation

Upon completion of this course, you will earn 4 ITIL credits that will count towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

What do I need to know?

The ITIL Foundation certification is a prerequisite to undertaking the ITIL Planning, Protection and Optimisation course.

Awarding Body

The Chartered Institute of IT - BCS

Course info


Professional or Industry specific qualification

Study Hours

Variable - to suit the learner

Study mode




Total time for completion

12 months

Who runs this course?




Thank you for considering ITonlinelearning for your training needs. ITonlinelearning is a specialist training provider that helps Project Managers and IT Professionals learn new skills and gain the latest in-demand certifications. Increase your employment and earning potentials with ITonlinelearning! We offer more than just online training courses and can tailor a training solution to include: Engaging online Tutor Led Courses Easy Interest Free monthly payments Live Labs where you can practice on real Servers, Routers and Switches 24/7 Support from expert Support Mentors Vast Online Library of IT Manuals and Text Books Sample Code and Lab Exercises for Developers Exam Simulators so you can

Three things to check before you take a course

Three things to check before you take a course

Great! You've found a course. Still have a few questions? Here are the top three things you should ask the course provider before booking:

  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

They'll also be able to help you with questions around payment plans, flexible learning, start dates and more.

Click the green 'GET COURSE INFO' button to get in touch with the them directly.