This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.
We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.
In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.
Ranging from a simple conversation to a more complex scenario, we will cover:
All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.
Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.
The course provides the following downloads:
All online courses are available instantly once purchased.
Optimum Computer Specifications:
For the best compatibility and quality use:
Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.
Recommended PC Specifications:
When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.
Access to a computer
Certificate of Attendance/Completion/Achievement (no assessment element)
Variable - to suit the learner
There is a £5.00 discount for a digital certificate.
A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom based courses to the general public in 2010, we have trained countless passionate students, wanting a change of career. With a high success rate of our graduates gaining employment after course completion, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.
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