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Hotel Reservations - Taking a Booking by Phone

Reception Academy

(5)

4 reviews
Reviews collected from IDP Connect

£14.99 (33% off)

£9.99 PER COURSE

What will I learn?

This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.

We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

Optimum Computer Specifications:

For the best compatibility and quality use:

  • Chrome
  • Firefox / Firefox Quantum

Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.

Recommended PC Specifications:

  • Intel core i3 dual core or above
  • Windows 7 or above
  • 4GB ram or more
  • Stable internet connection averaging 20Mb/s (2.5MB/s) or more
  • Hard drive with 1GB free for course cache when viewing
  • Ideally 10Gb + free for optimum system performance when viewing online content

When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.

What do I need to know?

Access to a computer

Course info

Qualification

Certificate of Attendance/Completion/Achievement (no assessment element)

Study Hours

Variable - to suit the learner

Study mode

Online

Price

£9.99

Total time for completion

30 days

More info on price

There is a £5.00 discount for a digital certificate.

Who runs this course?

RECEPTION ACADEMY

RECEPTION ACADEMY

(5)

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom based courses to the general public in 2010, we have trained countless passionate students, wanting a change of career. With a high success rate of our graduates gaining employment after course completion, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.

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Three things to check before you take a course

Great! You've found a course. Still have a few questions? Here are the top three things you should ask the course provider before booking:

  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

They'll also be able to help you with questions around payment plans, flexible learning, start dates and more.

Click the green 'GET COURSE INFO' button to get in touch with the them directly.

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