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EFFECTIVE SALES TRAINING COURSE

Courtney Associates (Global)

(5)

25 reviews
Reviews collected from IDP Connect

£354 PER COURSE

Next available course

15th Oct, 9:30am-5:00pm, London, EC1N 2NQ

More start dates

What will I learn?

COURSE OUTLINE

EFFECTIVE SALES TRAINING COURSE

1 Day Programme

This intensive 1 day course aims to allow delegates to focus on enhancing your current sales, customer service skills and knowledge.

The course will link directly in to your workplace and your types of customers.
It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties. The course will enable you to learn new skills to deal with difficult situations.

Delivery of the training will be extremely interactive for you, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.

This course has been designed and tailored to suit your working environment and focuses heavily on the real life interactions & skills. This course will give you a workable tool kit that can be used immediately after the session.

In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new skills in the workplace.

Course Content

  • Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool
  • Understand the differences between tone and words
  • Demonstrate excellent customer care - with external and internal customers.
  • Deliver professional yet warm telephone calls
  • Structure your phone calls
  • Learn a structure to the steps of the sale
  • Know 12 techniques for closing the sale
  • Create a professional image of the organisation
  • Demonstrate understanding of customer perceptions and how to meet customer requirements.
  • Handle objections and complaints professionally to achieve a positive outcome

Introduction to Sales Skills

COURSE OUTLINE

Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.

  • Codes of Practice
  • Moments of Truth
  • Misery Moments
  • Golden Service with a Smile
  • Identifying your customers and their needs
  • Customers come in four main categories
  • Caring for your customers
  • Barriers to Communication
  • Listening Skills
  • Delegates are already on their way to making a great sales person.
  • Structured Steps of the Sale
  • Features and Benefits
  • Questioning Techniques
  • Closing the Sale
  • Handing customer objections and complaints
  • How to deliver feedback constructively
  • Negotiation skills

What do I need to know?

Suitability - Who should attend? This course is targeted at any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff. For beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations.

Course info

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Qualification Explained

No qualification

This means that the course doesn't come with any kind of qualification. You might do it for the experience or just to learn a skill

Certificate of attendance/completion/achievement (no assessment element)

This means you'll get a certificate at the end to prove you've completed the course. You won't have to do any exams, you'll just be given something to show you turned up and learnt something

Functional Skill

The Functional Skill qualification is awarded to people who have completed a course that shows them how to apply maths and/or English to real life situations. You will be assessed in order to achieve this

Basic skill

This essentially means you'll come away with a basic ability at literacy and numeracy. These qualifications and courses are often for adults who didn't reach a high enough level in these in school

Pre-apprenticeship at Level 1

Pre-apprenticeship courses are aimed at getting you ready to do an apprenticeship. If you hold one of these qualifications, it will help you take the next step when you're ready

NVQ Level 1 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 1 NVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

SVQ Level 1 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 1 SVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

Scottish National Qualification - Standard Grade

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most basic level of National you can do

Scottish National Qualification - Access 3

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most next level up from the most basic level of National qualification you can do

Scottish National Qualification - Intermediate 1-2

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'intermediate' level of National you can do

GCSE or equivalent

GCSE stands for General Certificate of Secondary Education and sit at levels 1 and 2 on the QCF. This means they give you a grounding in a subject that will prepare you for further education or work

Welsh Baccalaureate Diploma

Delivered by course providers in Wales, this qualification is at the same level as GCSEs and often chosen as an alternative

Vocational related qualification (VRQ)

This term encompasses any qualification that you can achieve that will be focused on preparing you for a specific workplace

Young Apprenticeship/Apprenticeship at Level 2

Intermediate apprenticeships are the equivalent to GCSEs grades A* to C. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

First Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to GCSEs

NVQ Level 2 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 2 NVQs will require you have some knowledge in the subject and will take basic skills a little further. They're equivalent to GCSEs grades A*-C

SVQ Level 2 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ Level 2 build on the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades A*-C

Advanced Apprenticeship at Level 3

Advanced apprenticeships are the equivalent to A Levels. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

GCE AS Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

GCE A Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

International Baccalaureate Diploma

This qualification is recognised worldwide and is equivalent to GCSEs. It covers a range of subjects

National Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to A Levels

NVQ Level 3 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 3 NVQs will require you have some knowledge in the subject and will take your learning to a higher level. They're equivalent to A Levels

SVQ Level 3 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. They're equivalent to A Levels

Scottish National Qualification - Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'higher' level of National qualification you can do

Scottish National Qualification - Advanced Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'advanced higher' level of National qualification you can do

Access to Higher Education

This is a qualification aimed at preparing you for university if you don't have the traditional A Level/GCSE level of study. Usually focused on a specific subject it will get you ready to take a degree in that area on finishing

Foundation Art and Design

This qualification is aimed at getting you ready to take a degree in a creative subject. It is equivalent to a foundation degree

NVQ Level 4 and relevant components

NVQ Level 4 and relevant components

SVQ Level 4 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 4 takes your learning to a much higher level. They're equivalent to undergraduate degrees

Higher Apprenticeship at Level 4

Higher apprenticeships are the equivalent to a foundation degree. They are workplace-based qualifications where you learn by doing (and get paid too!) and will only spend a short time in college

NVQ Level 5 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 5 NVQs are usually for experienced managers in the workplace. They're equivalent to undergraduate degrees

SVQ Level 5 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 5 SVQs take your learning to a much higher level - often for experienced managers. They're equivalent to undergraduate degrees

Nationally recognised qualification

This means the qualification you gain can be transferred to other locations in the UK and employers will be familiar with the level you've studied at

Professional or Industry Specific qualification

This term encompasses qualifications that you can use in the workplace of a particular industry. Usually awarded by professional and industry-based organisations, these qualifications will be familiar to employers in certain areas of work

Other External Awarded Qualification

This means the qualification is awarded by an external body. It may therefore include an assessed element

Course Provider Diploma/Certificate/Award (this must include an assessed element)

This means the qualification is awarded by the course provider but that you do get a real qualification at the end, it's just that they award it in-house. There will be an assessment to get this

Qualification

Certificate of Attendance/Completion/Achievement (no assessment element)

Study mode

Part time

Level

Multiple levels

3 course options

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Who runs this course?

COURTNEY ASSOCIATES (GLOBAL)

COURTNEY ASSOCIATES (GLOBAL)

(5)

Courtney Associates is a leading Management Development & Training Consultancy that has specialised in providing training solutions to both businesses and individual learners for the past 30 years .  We offer a full range of Public Courses that are delivered in key city centre locations throughout the UK and we deliver bespoke In-House programmes to any business, across all sectors throughout the UK and Europe in both the Public and Private sectors .  What Courses Do We Offer? From Time Management, Presentation Skills, Communication & Personal Development courses that suit learners at all levels, through to our higher level Supervisory, Managemen t and Leadership programmes , we offer a full

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Three things to check before you take a course

Great! You've found a course. Still have a few questions? Here are the top three things you should ask the course provider before booking:

  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

They'll also be able to help you with questions around payment plans, flexible learning, start dates and more.

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