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Dealing with Difficult People (Communication skills and assertiveness)

Making Moves Sunflower Confidence Courses

(5)

21 reviews
Reviews collected from IDP Connect

£375 PER COURSE

What will I learn?

Are difficult people getting in the way of your happiness, well-being and success?

You may find them at work, in social situations, you may live them or they may be members of your family?

Even worse when you see them getting away with things; getting their way even though there is no sense to it; getting advantages over everyone else; and in many cases being rewarded for their abusive behaviour with promotion and other advantages!

You probably would never want to behave the way they do. You don’t have it in you or you just couldn’t live with yourself if you behaved like that.

Maybe you’re attempts to confront them have failed and you’ve ended up with egg on your face, with them having more opportunity to have a “dig” at you.

As a result you may have come to the conclusion that it’s the nasty people that get ahead, and someone like you, just has to put up with this behaviour from others.

Clairre Schrader:

"It’s what I used to believe. I saw these people achieving things that I couldn’t, and I gave up any hope that I could excel in this kind of way. But I was fed up with them undermining me, walking all over me, taking advantage of me, manipulating me, dis-empowering me and generally dominating me.

And I was also fed up with feeling angry with myself for giving my power away to them, failing to be assertive once again and for losing my own self respect. It wasn’t doing anything for my confidence.

But is it really the nasty types that get ahead – in the long term? Does being nasty, bullying, manipulating and overpowering other people really help to win friends and influence people? In the end, I believe this kind of behaviour does back-fire on most people.

Another Way to Build Confidence and Self Respect

Much later in my life I discovered there was another way of interacting with these kinds of people that was a lot more effective – and helped to build my self respect and confidence – and meant that these kind of people whilst unpleasant to deal with and be around, didn’t get to dis-empower me.

It also meant that they wouldn’t even think of approaching me to do the menial tasks that no one else wanted to do.

In this course Dealing with Difficult People we will addressing the area of how to hold your own against a wide range of difficult people, at work or in your personal life.

You will be discovering that you can get much further by being straightforward and authentic.

But you do need to know how to play the game which does not need you to resort to anything underhand. But it does require you to make a shift within yourself.

You’ll also be discovering if there’s anything you are doing that is causing them to behave towards you in a disrespectful way.

You will learn powerful communication and drama exercises that enables you to be get across your message to the difficult people in your life, so that they can be more open to respect your point of view.

You will have the opportunity to work on an area of difficulty and breakthrough any blocks that is perpetuating the situation, and receive feedback from others so you can communicate more effectively in future.

I look forward to supporting you in making a transformation in this area of your communication.

But please get in touch with me before booking this course, as its designed for people with some experience fo my courses.

What do I need to know?

This is a more advanced course and aimed at people who have attended other Making Moves courses. Get in touch with us before booking the course as we will be working with drama. if you have any concerns about participating.

Course info

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Qualification Explained

No qualification

This means that the course doesn't come with any kind of qualification. You might do it for the experience or just to learn a skill

Certificate of attendance/completion/achievement (no assessment element)

This means you'll get a certificate at the end to prove you've completed the course. You won't have to do any exams, you'll just be given something to show you turned up and learnt something

Functional Skill

The Functional Skill qualification is awarded to people who have completed a course that shows them how to apply maths and/or English to real life situations. You will be assessed in order to achieve this

Basic skill

This essentially means you'll come away with a basic ability at literacy and numeracy. These qualifications and courses are often for adults who didn't reach a high enough level in these in school

Pre-apprenticeship at Level 1

Pre-apprenticeship courses are aimed at getting you ready to do an apprenticeship. If you hold one of these qualifications, it will help you take the next step when you're ready

NVQ Level 1 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 1 NVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

SVQ Level 1 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 1 SVQs teach the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades D-G

Scottish National Qualification - Standard Grade

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most basic level of National you can do

Scottish National Qualification - Access 3

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This level is the first and most next level up from the most basic level of National qualification you can do

Scottish National Qualification - Intermediate 1-2

National qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'intermediate' level of National you can do

GCSE or equivalent

GCSE stands for General Certificate of Secondary Education and sit at levels 1 and 2 on the QCF. This means they give you a grounding in a subject that will prepare you for further education or work

Welsh Baccalaureate Diploma

Delivered by course providers in Wales, this qualification is at the same level as GCSEs and often chosen as an alternative

Vocational related qualification (VRQ)

This term encompasses any qualification that you can achieve that will be focused on preparing you for a specific workplace

Young Apprenticeship/Apprenticeship at Level 2

Intermediate apprenticeships are the equivalent to GCSEs grades A* to C. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

First Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to GCSEs

NVQ Level 2 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 2 NVQs will require you have some knowledge in the subject and will take basic skills a little further. They're equivalent to GCSEs grades A*-C

SVQ Level 2 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ Level 2 build on the basics and will provide you with a starter to study more. They're equivalent to GCSEs grades A*-C

Advanced Apprenticeship at Level 3

Advanced apprenticeships are the equivalent to A Levels. They are workplace-based qualifications where you learn by doing (and get paid too!) and only spend a short time in college

GCE AS Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

GCE A Level or equivalent

These are academic qualifications aimed at giving you higher expertise in certain subjects, preparing you for work or for further education

International Baccalaureate Diploma

This qualification is recognised worldwide and is equivalent to GCSEs. It covers a range of subjects

National Certificate/Diploma

These qualifications, though usually based in a college or school, prepare you for the workplace by teaching you relevant practical skills alongside theory. They are equivalent to A Levels

NVQ Level 3 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 3 NVQs will require you have some knowledge in the subject and will take your learning to a higher level. They're equivalent to A Levels

SVQ Level 3 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. They're equivalent to A Levels

Scottish National Qualification - Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'higher' level of National qualification you can do

Scottish National Qualification - Advanced Higher

National Qualifications are based in Scotland and are taken by students in school and college, depending on the level. Like GCSEs in England, they cover a range of subjects and aim to prepare you for further education or work. This is the 'advanced higher' level of National qualification you can do

Access to Higher Education

This is a qualification aimed at preparing you for university if you don't have the traditional A Level/GCSE level of study. Usually focused on a specific subject it will get you ready to take a degree in that area on finishing

Foundation Art and Design

This qualification is aimed at getting you ready to take a degree in a creative subject. It is equivalent to a foundation degree

NVQ Level 4 and relevant components

NVQ Level 4 and relevant components

SVQ Level 4 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 4 takes your learning to a much higher level. They're equivalent to undergraduate degrees

Higher Apprenticeship at Level 4

Higher apprenticeships are the equivalent to a foundation degree. They are workplace-based qualifications where you learn by doing (and get paid too!) and will only spend a short time in college

NVQ Level 5 and relevant components

NVQ stands for National Vocational Qualification and will cover skills needed in a particular area of work. Level 5 NVQs are usually for experienced managers in the workplace. They're equivalent to undergraduate degrees

SVQ Level 5 and relevant components

The same as an NVQ but for Scotland (stands for Scottish Vocational Qualification), the SVQ level one covers skills needed in a particular area of work. Level 5 SVQs take your learning to a much higher level - often for experienced managers. They're equivalent to undergraduate degrees

Nationally recognised qualification

This means the qualification you gain can be transferred to other locations in the UK and employers will be familiar with the level you've studied at

Professional or Industry Specific qualification

This term encompasses qualifications that you can use in the workplace of a particular industry. Usually awarded by professional and industry-based organisations, these qualifications will be familiar to employers in certain areas of work

Other External Awarded Qualification

This means the qualification is awarded by an external body. It may therefore include an assessed element

Course Provider Diploma/Certificate/Award (this must include an assessed element)

This means the qualification is awarded by the course provider but that you do get a real qualification at the end, it's just that they award it in-house. There will be an assessment to get this

Qualification

Certificate of Attendance/Completion/Achievement (no assessment element)

Study mode

Evening

Level

Intermediate

1 course option

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Who runs this course?

MAKING MOVES

MAKING MOVES

(5)

Making Moves specialises in building confidence in quiet, reserved and introverted people, enabling them to communicate effectively in their personal and professional lives through a unique process - the Sunflower Effect . Say goodbye to inhibitions, self-consciousness and develop an unshakeable self-confidence and you will discover that it is not just the outgoing, go-getting, socialites that get along in this world. The Sunflower Effect is based on an adapted form of drama combined with the most effective personal development tools available, enabling participants to break out of their shell and develop a natural self-confidence - the fast, fun and easy way. It doesn't matter how inhibited you think you are.

Three things to check before you take a course
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Three things to check before you take a course

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  1. What will I be able to do when I've completed the course?
  2. Do I need any previous experience or qualifications to take this course?
  3. Will I need any special equipment or clothing in order to complete it?

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Click the green 'GET COURSE INFO' button to get in touch with the them directly.